Refund guarantee

Two different rules apply to your purchase: the refund guarantee, which the seller offers you, and the legal right of withdrawal, which you give up by checking the box.

You get a refund if the tool didn't work on your export:

• wrong dates on your files;
• lost Memories: in your ZIPs, but missing from your folder;
• a crash that keeps you from getting your files.

You have 14 days after your purchase to ask.

Email contact@getmemoriesout.com, include the email address on your receipt, and tell us in a few words what went wrong.

Don't send us your files or your export. We don't need them.

You see a €9.90 payment in our name on your statement and don't know where it came from? It may come from someone close to you who used your card to get their Snapchat Memories back.You see a $9.99 payment in our name on your statement and don't know where it came from? It may come from someone close to you who used your card to get their Snapchat Memories back.

After a purchase through Link, your statement shows LINK.COM* followed by our name, sometimes in your currency.

Email us at contact@getmemoriesout.com before contacting your bank, with the date and amount of the payment.

If you didn't authorize this purchase, we refund you.

A dispute through your bank takes longer than an email, and your money comes back the same way, to the card that was used.

If your request meets the conditions, we refund you through Stripe, to the card you paid with. How long the money takes to show up in your account depends on your bank.

If your purchase went through Link, you can also write to Link's support (support.link.com). Stripe may, in some cases, refund you within 60 days of the purchase.

• changing your mind when the tool did work (you gave up the right of withdrawal by checking the box);
• Memories Snapchat left out of your export: the tool can't recover a file that isn't in the ZIPs;
• a request made more than 14 days after your purchase.

For digital content, the right of withdrawal ends when you gave your express consent for performance to start right away, acknowledged that you lose that right, and received a confirmation of that consent (Article L221-28, 13° and Article L221-13 of the French Consumer Code). The checkbox records your consent, and your receipt confirms it.

Details are in the terms of sale.