Terms of sale

GetMemoriesOut is sold by Francois HATEM (KADMO), Entrepreneur individuel (EI), a French sole proprietor, SIREN 106 155 674, 63 avenue du Général Leclerc, 75014 Paris, France. Contact: contact@getmemoriesout.com.

Everything about the site's publisher is in the legal notice.

These terms apply when you buy the GetMemoriesOut tool on this site.

The price is €9.90, all taxes included, until 31 January 2027 inclusive, Paris time (launch price), then €12.90, all taxes included, from 1 February 2027. It is paid once, with no subscription and no account. The price charged is the one shown when the payment opens. A discount code entered at payment applies to this price. VAT not applicable, Article 293 B of the French General Tax Code.The price is $9.99, all taxes included, until 31 January 2027 inclusive, Paris time (launch price), then $12.99, all taxes included, from 1 February 2027. It is paid once, with no subscription and no account. The price charged is the one shown when the payment opens. A discount code entered at payment applies to this price. VAT not applicable, Article 293 B of the French General Tax Code.

Payment goes through Stripe.

From some countries that tax a foreign seller from the first sale, Link, LLC, Stripe's payment service, sells you the tool on our behalf. The checkout form says so (“Sold through Link”). Link then collects your country's VAT, included in the price, and may show that price in your currency.

GetMemoriesOut is a tool that runs in your browser. It reads the ZIP files of your Snapchat export and sorts your Memories by date, into a folder on your computer or into a single downloaded ZIP, depending on your browser. Your photos and videos never leave your computer.

Before you pay anything, you see the recap of your export and the tool sorts 500 of your Memories for free. That way you know whether it works on your export before you buy.

You need a computer, with Chrome, Edge, Safari or Firefox. Chrome and Edge save into a folder you pick; Safari and Firefox get everything in a single ZIP. On a phone, the tool can't save your Memories.

Your purchase gives you a right of personal use, limited to the Memories of your own Snapchat account. Each account needs its own purchase. It unlocks saving all your files in the browser you paid in. The link in your receipt, or in our email after a sale through Link, unlocks the tool again, on your own computers, in up to 3 browsers. A private window, or a browser whose data you cleared, counts as a new one.

You don't share your unlock link and you don't resell it. You don't sort other people's Memories, for free or for payment. If you reach the limit, email contact@getmemoriesout.com and we reset the counter on request.

Once your free Memories are saved, the “Get them all” button opens Stripe's checkout form in the page.

Before paying, you check the box described in the “Right of withdrawal” section. Without it, the payment doesn't go through.

You pay by card or with Link, Stripe's payment service. The sale is concluded when Stripe confirms the payment. The tool unlocks right away and your receipt is sent by email. After a sale through Link, the receipt comes from Link. After every purchase, your unlock link also arrives in an email we send you.

When you buy at a distance, the law usually gives you 14 days to change your mind. For digital content supplied without a physical medium, like this tool, that right ends once performance has started and three conditions are met (Article L221-28, 13° of the French Consumer Code):

• you gave your express consent for the tool to start working before the withdrawal period ends;
• you acknowledged that you lose your right of withdrawal by doing so;
• the seller sent you a confirmation of your consent (Article L221-13, second paragraph).

The checkbox, right before payment, records your consent and your acknowledgment. The tool unlocks as soon as you pay, so it can save the rest of your files right away.

Your receipt, sent by email, repeats the checkbox text. It is the confirmation required by Article L221-13. Our email with your unlock link, sent after every purchase, also repeats this text.

Checking the box doesn't take away the refund guarantee in the next section.

If the tool didn't work on your export (wrong dates, lost Memories or a crash), you get your money back. Email contact@getmemoriesout.com within 14 days of your purchase and include the email address on your receipt.

This guarantee is a commitment from Francois HATEM (KADMO), even when the sale goes through Link. It doesn't replace the right of withdrawal, which you give up by checking the box. Details are on the Refund guarantee page.

Like any digital content sold to a consumer, the tool is covered by the legal guarantee of conformity (Articles L224-25-12 and following of the French Consumer Code). For a one-time supply, as here, it covers any lack of conformity that shows up within 2 years of the supply.

It comes on top of the 14-day refund guarantee. To use it, email contact@getmemoriesout.com.

Your photos and videos never leave your computer. The privacy policy lists what goes over the network, to whom, and for how long.

If something goes wrong, email contact@getmemoriesout.com first so we can sort it out together.

If your written complaint isn't resolved, you can take it to the consumer mediator, for free: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris. Online form: https://www.cm2c.net/declarer-un-litige.php.

The tool is sold to consumers. From some countries that tax a foreign seller from the first sale, the sale isn't open, and the checkout form says so before any charge.

These terms are governed by French law.

They exist in French, English, Norwegian, Swedish, Danish, German, Dutch, Spanish, Turkish, Finnish, Arabic, Polish, Italian and Portuguese. If these versions differ, the French version prevails.