Your Snapchat export never arrived, or came empty
Pick your ZIPs and the tool sorts your Memories into a folder on this phone.
No export yet? The 4-step guide
Updated November 13, 2026 · Not affiliated with Snapchat.
By GetMemoriesOut. We wrote these guides from a real Snapchat export that we opened and counted, with Memories from 2016 to 2026. When something couldn't be checked, the guide says so.
Find your export without the email
- On a computer, log in at accounts.snapchat.com. In the app, the same screen opens from Settings, then My Data.
- Open My Data, then See exports.
- Click Download next to the export that is ready. A large export comes as several ZIP files: download all of them.
How long to wait
Snapchat's help gives a time frame: “We strive to deliver data within 7 days, but large downloads can take longer.” It doesn't say what to do after that (article read on 12 November 2026).
Some people wait much longer: “I’ve tried over and over and given it over a month and never recieved anything” (r/SnapchatHelp, 3 March 2026). Before you request it again, open the exports page: Snapchat lists your exports there, whether the email arrived or not.
Other cases users describe
Users describe other cases: a request that vanishes without an email, a device blocked for 72 hours after a new request. Another says that requesting again from a computer worked. These are reports, not a rule. Check See exports first. If the list is still empty after 7 days, requesting again from a computer is one thing to try.
The email link sends you back to the form
This one comes up often: “everytime i get the email it just gives me the link to fill out the form AGAIN” (r/SnapchatHelp, 16 September 2026).
Don't fill in the form again. Go through See exports, as above: that is where Snapchat's help says to download a ready export. A request can't be canceled, and a new one starts a new wait.
The export arrives with no photos or videos
Three things to check:
- The “Export your Memories” option. Snapchat's help says to turn it on under “Select data to include”, then click Request Only Memories. Without it, the export holds none of your photos or videos.
- The date range. Only the Memories from the period you chose arrive. To get everything, turn the date filter off.
- A forgotten ZIP. In an export split into several ZIP files, the photos and videos can sit in a different file from the first one.
To see what your export really holds, drop all the ZIP files into GetMemoriesOut: the free summary counts your Memories, year by year, and nothing leaves your computer. What Snapchat left out of the export, no tool can bring back. For that case, read the missing Memories guide.
More detail
A review of the Snapchat app in the French App Store sums it up: “when I ask for a copy by email, it sends the data, date and location, but not the photos and videos” (8 October 2026, translated).
FAQ
- How long does Snapchat take to send the export?
- Normally, users report about an hour. During October 2025's rush, they report 6 days to 6 weeks. Snapchat's help aims for 7 days, and says a large download can take longer.
- I never got the email from Snapchat. What do I do?
- Log in at accounts.snapchat.com, open My Data, then See exports. A ready export downloads from there, even without the email.
- Why does my export have my data but none of my photos?
- Check that “Export your Memories” was on in your request. If not, request it again with it on, then choose Request Only Memories.
- Can GetMemoriesOut get an export I never received?
- No. The tool works on the ZIP files you downloaded from Snapchat. It never connects to your account.